André S. Williams

701 Wellington Hills Road, #426

Little Rock, AR 72211

mrasw@overalleng.com

301-683-4336

 

 

 

 

PROFESSIONAL SUMMARY

 

·            Proficient in program/project management, and directing for information technology of 80k users

·            Resourceful at directing development and implementation of health care application solutions

·            Assumed management responsibility for staff up to 60 people involving CRM and ERP

·            Interfaced with client-side project manager to maintain good client relations and resolved issues

·            Service Manager for East Coast operations. Excellent communication and technical skills.             

·            Experienced in scheduling, budgeting, and ensuring all project milestones are delivered as planned

·            Gathered requirements, risk analyses, trade studies, lab tests, and procurements

·            Orchestrated salary actions, promotions, performance reviews, staffing and disciplinary matters

·            Decisiveness in delivering results oriented management. Experienced with Cloud SaaS solutions.

·            Accomplished QA with Offshore teams. Managed multiple functions across corporations

·            Maximized work in matrix models with prioritizing, managing, and assigning resources

·            Explained strategic initiatives to CEO, CIO, CFO, COO, and CSO. Consulted with COBIT.

·            Negotiated Service Level Agreements (SLA) with vendors, CMS, DOD, DOT, EPA, and USDA

·            Mastered global enterprise-scale data access, applications, infrastructures, and migrations.

·            Delineated the steps to be used with DOORS, SharePoint, ITIL, SCRUM, Agile, PMO, and RUP

·            Enforced all IT governance standards for Washington DC Bus and Rail Transportation Authority

·            Satisfied audit requirements for aligning IT/Security/Network processes and documentation

 

SKILLS SUMMARY

 

 

SOFTWARE

MS Project, Office, PowerPoint, Excel, Word, Exchange, Outlook, Access, Proxy, DOORS, Linux, Cisco Works, CIOS, Call Manager, Unity, Netware, Helpstar, Nortel Call Pilot, Symposium, Visio, Unix, Windows, NNM, Openview, PageMaker, Netviz, DNS, WINS, SQL, Snifferpro, AIX, RPG, Visual Studio, VB FoxPro, Checkpoint, OSPF, BGP, VTAM, DHCP, SSO, Remedy, Oracle, Rdb, HTML, Front Page, Java, CDD, Citrix, Dreamweaver, Solaris, X.500, Meridian Mail, Audix, Planview, Aldea, Presage, GAD QMS, SharePoint, SAP, .NET, Active Directory, Open Workbench, Clarity, DevTrack, Autocoder, Claim Check, Code Review, QNXT, ITS, NetScout, HP Openview, Clearcase, Microstrategy, CDS, XML, Norton, SAS, Unica, PTC, Enovia, Teradata, Facets, Windchill, Weblogic, Aces, NASCO, Qcare, RequisitePro, EPOIS, HPSM, KnowledgeLink, Pulse, VMware, ISM, Salesforce, PeopleSoft, Procore, Maximo, SmartBenefits, Loan Manager, Levenger, Cardlytics, ServiceNow, Cherwell

 

HARDWARE

Nortel, Cisco, Nexus, UCS, VAX, IBM G-series, P550, P750, RS6000, AS400 I-Series, PC, HP, Compaq, Proliant 7, ATM, 3270, VT, Sun, Netopia, Visara, Adtran, Avaya, DELL, EMC, DEC, 3Com, Token Ring, Ethernet, Alteon, Lenovo, Juniper, Kerio, SmoothWall, Netgear, Foundry, Extreme, Force10, Novell, Hitachi, Digiliant, 3Par, Aberdeen, Apple, Stratus, ATM, Hubs/Routers, Raid, Disc Arrays, Switches, Unisys, NCR, F5, Nexus, Prolexic, Arbor, ATLAS & DELTA rockets

 

PROFESSIONAL EXPERIENCE

 

OverAll Engineering at First Hawaiian Bank Honolulu, HI                          01/15 – 9/15

Project Manager

·            Completed install, training, implementation, and dB design of Cherwell product for service mgmt

·            Completed HRIS PeopleSoft integration with payroll & financial software and accounting systems

·            Established Change Advisory Board to process new, standard, and emergency changes

·            Worked remotely & onsite with developers on requirements, customizations & process improvement

·            Created capacity plan to show resource hours being used. Exercised risk and vendor management.

·            Developed integrated master schedule and executive dashboards to communicate project performance

 

OverAll Engineering at Washington Metro Area Transit Authority Washington, DC        01/14 – 1/15

Program Manager/ Senior Project Controls Manager

·            Provided consultation & support for over 100 projects with total budget over $300M. Migrated SAP.

·            Responsible for IT Security Program Management and Security Delivery & Requirements Mgmt

·            Provided a HRIS system for organizations to administer and track training and development efforts

·            Developed integrated master schedule & executive dashboards to communicate portfolio performance

·            Managed & provided for the custody of official project docs. Used Oracle, NEXUS, SharePoint.

·            Merged (Web Service/Cloud) Windchill and ERP Remedy dB design & DRP for Operations

·            Integrated ERP PeopleSoft employee data with Clarity PPM (Cloud) to match resources with projects

·            Governed all IT standards for WMATA transit system using COBIT 5 to create roadmap

·            Restructured Municipal process improvement for requesting IT investments and project reviews

·            Analyzed Geospatial app to monitor locations of all busses on transit system. Integrated Salesforce.

·            Coordinated Service Delivery for ordering, maintenance, and telecom systems. Analyze RFPs.

·            Evaluated Cisco network & security management for the Rail Operations Center (ROC) & data center

OverAll Engineering at United Launch Alliance Denver, CO                                               07/13 – 01/14

Senior Project Manager/IT Process Consultant

·            Assisted IBM to diagram & document process & requirements to launch ATLAS & DELTA rockets.

·            Lead team of rocket scientists, business partners, solutions SMEs, and ULA SMEs with compliance

·            Organized and documented the ERP process for major/minor enhancements using SAP

·            Verified process for switching out emergency items for launch sequences. Used MS Project.

·            Evaluated the process for custom application requests. Used ITSM & ServiceNow. Used Oracle.

·            Presented regulatory material to senior DoD and non-DoD officials. Conducted ITSM process mgmt.

·            Incorporated the Capability Maturity Model (CMMI) level 3. Used GIS for tracking modules.

·            Diagrammed, and documented all processes for support schedule for launch. Used Tivoli Workload.

·            Diagrammed & documented technical process to launch MAVEN Mars Atmosphere & Volatile Evolution mission. Used SharePoint.

 

OverAll Engineering at Capital One McLean, VA                    08/12 – 07/13

Senior Program/Project Manager

·            Migrated Windows XP to Windows 7 enterprise wide. A $40.3 M project. Migrated SAP data.

·            Managed ERP using Clarity for cost, change requests, forecasts, time reporting, risks/issues, QA

·            Successful in new and retrofit building construction and datacenter. Stood up SQL dB servers.

·            Led ERP Incentive Compensation Mgmt for Sales and Retail and based it as a SaaS solution

·            Developed executive dashboards to communicate appropriate project and portfolio performance

·            Formulated master integrated schedule. Remediated over 1500 applications, used Scrum.

·            Attended User and Line of Business meetings. Met weekly with senior management. Led DRP.

·            Independently managed projects as assigned. Practiced risk, network, and security management.

·            Tested upgrades of hardware and software. Used agile methodology. Stood up password servers.

·            Headed Salesforce incentive compensation mgmt for sales and retail and based it as a SaaS solution

·            Migrated manual levies and garnishments to Levenger (Web Service) as a solution. Used SharePoint.

 

OverAll Engineering at HP/Bank of America McLean, VA                    06/11 – 08/12

Senior Program/Project Manager

·            Merged BoA & Merrill Lynch data centers. Remediated over 3000 applications. Migrated SAP data.

·            Developed integrated master schedule & executive dashboards to communicate portfolio performance

·            Migrated Cisco DMZ3 design for eCommerce with dual ISP connectivity. Deployed wireless sys.

·            Successful in new and retrofit building infrastructure construction and datacenter. Integrated HRIS.

·            Implemented Prod & non-prod with 2 physically separated PODs for secure and presentation zone

·            Prepared technical process docs and training materials. Used SharePoint. Used Clarity. Used Scrum.

·            Provided ERP solution to migrate a manual process to automate GL entries for SBA loans from PCFS

·            Developed integrated network mgmt & dB design doc to show logical flows & physical connectivity

·            Performed risk/issue management.  Provided CIS info on FIS for SBA loans. Integrated Salesforce.

·            Restructured ERP solutions for VPN & DDoS protection for Prod with internal & external firewalls

·            Attended User, Line of Business, DRP, and Executive Mgmt meetings. Used Cardlytics, NEXUS.

·            Yielded ERP cloud solutions with Oracle, payment system, ecommerce, logistics & telecom systems

 

OverAll Engineering at Comcast Reston, VA                    12/09 – 06/11

Senior Program/Project Manager                                                                             

·            Deployed Century software (Web Service/Cloud) platform as SaaS for ecommerce and logistics

·            Installed web, analytical, and Oracle database system as an ERP with Windchill and SAP

·            Held responsibility for SAP migration solution for Sales, Service, Operations, and Requirements

·            Organized evaluations of managed service providers (MSP). Reported infrastructure status to VP.

·            Led design of ERP prod environments in PA and AZ, and test environment for offshore team in India

·            Upgraded production systems from active/passive to active/active. Used MS Project. Led DRP.

·            Collaborated installation of Product Lifecycle Management (PLM) software. Integrated Salesforce.

·            Provided ERP for audit, compliance, portfolio, demand, resource, network, and capacity management

·            Successful in new and retrofit building construction. Led team through Cisco network and firewall security.

 

OverAll Engineering at Independence Blue Cross Philadelphia, PA                     06/07 – 12/09

Senior Project/Program Manager

·            Promoted ERP compliance, standardization, and IT process for senior management and CMS projects

·            Executed processing and paying of prescription drug claims using SaaS as a solution.

·            Administered open enrollment, retiree imputed income, Medicare, Medicaid, and Cobra

·            Created technical project metrics, performed risk, security, test, and resource management.

·            Exercised $1.5 M project team of 15 members for no-pay co-pay promotion for generic drugs

·            Tracked what developers used to prioritize projects (DevTrack and Remedy). Migrated SAP.

·            Provided ERP for audit, compliance, portfolio, demand, resource, capacity, and dB management

·            Knowledge of PBM, ICD9, CPT, HCPCS with McKesson, DRG, and XML

·            Validated knowledge base, claim check, code review, EMR, and auto coder software projects (Web Service/Cloud). Used Agile/Scrum with Planview and MS Project. Used SharePoint.

 

OverAll Engineering at Hawaii Medical Service Association Honolulu, HI                09/05 – 06/07

Senior Project Manager

·            Managed $13M enterprise infrastructure change. Presented statuses to CIO. Used Planview.

·            Applied Nortel network & telecom management. Used SaaS processing & paying prescription claims

·            Redesigned customer data using Six Sigma. Used SharePoint and Clarity. Used Tivoli Workload.

·            Yielded HIPAA compliancy for security and network. Used Planview and Visio. Practiced ITIL.

·            Managed applications engineering alignment with technical systems design and CMS IT projects

·            Knowledge of TriZetto’s Facets. Used PBM, ICD9, CPT, HCPCS, DRG, and XML.

·            Used MS Project. Facilitated JAD, RAD, and DRP. Led teams through .NET, SQL apps dB design

·            Used agile methodology for ecommerce SW development & testing. Led design of firewall security.

·            Evaluated security requirements for ecommerce software. Familiar with benefits & claims processing.

·            Developed integrated master schedule & executive dashboards to communicate portfolio performance

 

Lockheed Martin Rockville, MD                05/00 – 09/05

Staff Systems Engineer

·            Lectured FAA management and vendors. Practiced change management.

·            Organized X.25 migration to TCP/IP. Used SharePoint, Visio, HP Openview.

·            Researched requirements (DOORS), architecture, test design, with multiple teams of SMEs

·            Developed use cases of FAA’s NAS (National Air Space) for TIMs (Technical Interface Meetings)

·            Designed networks for DOT National Airspace Data Interchange Network (NADIN)

·            Incorporated ERP with Capability Maturity Model (CMMI) level 3. Used MS Project. Used VMware.

·            Evaluated TCP/IP, fiber, Ethernet, and Cisco technologies for custom site installations

·            Designed network for the FAA’s Host and Oceanic Computer System Replacement (HOCSR)

·            Worked with proposal team for $5B FTI (FAA Telecommunications Infrastructure) RFP

·            Used SDLC for apps development, test, & network monitoring software for storage devices (EMC)

·            Successful in new and retrofit building construction and datacenter and various cities

·            Incorporated COBIT to align  and govern IT processes and Next Gen integration

·            Used GIS for location intelligence. Led Disaster Recovery Planning (DRP).

 

HP Greenbelt, MD                07/84 – 05/00

Service Manager

·            Joined $12M corporate backbone to the New England, Mid-Atlantic, and Southern regions.

·            Executed ERP for ecommerce project for website, supply chain, logistics, and payments

·            Supported internal and external call center operations. Facilitated JAD, RAD, CRM, ERP, and DRP.

·            Used SaaS for apps. Designed private access for Admirals. Designed credit union ATM network. 

·            Sustained client base of 80,000 users. Designed corporate SOP. Experienced using Oracle.

·            Developed integrated master schedule & executive dashboards to communicate portfolio performance

·            Generated management reports and presentations to executive management (CEO, CIO, COO, CFO)

·            Managed all corporate, regional, and local voice, data, and software projects. Used HP Openview

·            Conducted trade studies, audits, client testing, and global technology assessments. Used Remedy.

·            Successful in new and retrofit building construction and datacenters

·            Consulted Alliance Health with ERP, CMS, PBM, HIPAA, and ICD-9. Became liaison to businesses

·            Negotiated SLAs, practiced capacity and dB design management, best practices and processes

·            Relocated facilities, conducted office moves, designed and retrofitted data centers. Used SDLC.

·            Designed US Coast Guard SOP. Used Web Service. Practiced security, network & telecom mgmt.

·            Provided recommendations for development and testing enterprise technical and operational Network Operations for NOC and firewalls.  Experienced with functional & technical requirements.

·            Responsible for IT Security Program Management and Security Delivery Management

·            Consulted all East Coast states and capital cities, Deloitte, Pepco, BGE, USDA, DoD, and EPA with migrating network infrastructure and RFPs. Presented material to senior DoD and non-DoD officials

 

CITIZENSHIP AND CLEARANCE STATUS

US Citizen

Previously held FAA Public Trust

 

EDUCATION

The George Washington University

Master of Science, Telecommunications & Computers

 

Clark Atlanta University

Bachelor of Science, Computer Science

 

Certificate, Project Management (PMP)

Certificate, Advanced Network Training Program

Certificate, Executive Training Program, Babson College

Certificate, Information Technology Development Program